Discovery-administered schemes we bill
Discovery Health administers cover for many employer and open schemes, not only plans branded "Discovery". If your scheme is on this list, we can claim your consult, whichever plan or option you're on.
How we claim from Discovery
Book your consult
Choose a GP, date and time online or on WhatsApp.
Select Medical Aid
Give the patient's SA ID number, or the membership number and date of birth.
We submit to Discovery
The claim goes to Discovery straight away and we wait for the answer, usually in under two minutes.
Confirmed, or pay by card
Once the scheme pays, your appointment is confirmed. If it doesn't, pay by card and keep your appointment.
What a medical aid GP consult includes
We bill Discovery-administered schemes for general practitioner (GP) video consultations. In one consult, your VDOC doctor can:
- Diagnose and treat acute illnesses such as colds, flu, infections and minor injuries
- Review chronic conditions such as hypertension, diabetes and asthma, and issue repeat scripts
- Issue an online prescription for your pharmacy
- Issue an online sick note if you're unfit for work
- Refer you for blood tests, X-rays, scans or a specialist
Scripts and certificates are issued at the doctor's clinical discretion. Scheduled medication, such as sleeping tablets or ADHD medication, is not guaranteed. A video consult is not for emergencies: if you're seriously ill or injured, go to your nearest emergency unit or call 10177.
Who can claim
Only the principal member or a registered dependant can be billed. The patient's name and SA ID number must match the scheme's membership records. Using the medical aid of someone you're not registered under is fraud under the Medical Schemes Act. You'll confirm this in a short declaration when you submit your claim.