🔥 Burning when you urinate?

UTI Treatment Online —
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A bladder infection can make every hour uncomfortable. Have a private video consultation with an HPCSA-registered GP, early, late or on a weekend. If you need treatment, the doctor issues a prescription for your pharmacy.

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Do I have a UTI?

A urinary tract infection (UTI) is usually a bacterial infection of the bladder, also called cystitis. It is very common, especially in women. Typical symptoms are:

  • A burning or stinging feeling when you urinate
  • Needing to urinate often or urgently, but passing only a little
  • Cloudy, dark or strong-smelling urine
  • Pain or pressure low in your tummy, above the pubic bone
  • Sometimes a little blood in the urine

Uncomplicated bladder infections in women who are not pregnant can often be diagnosed from symptoms alone. That makes them one of the conditions best suited to a video consultation.

When a UTI needs urgent, in-person care

⚠️ A kidney infection is more serious than a bladder infection. Go to a doctor or emergency unit in person if you have:
  • Fever, chills or shivering
  • Pain in your back or side, below the ribs
  • Nausea or vomiting, or you can't keep fluids or tablets down
  • Confusion, or you feel very unwell
  • Blood clots in your urine, or you can't pass urine at all

The doctor may also ask for a urine test before treating you if you are pregnant, male, diabetic, have a catheter, have had a UTI recently, or if treatment hasn't worked. For a child with urinary symptoms, see sick child consultations.

From symptoms to treatment in 3 steps

1

Book a GP

Choose a doctor and time online or on WhatsApp. Many doctors consult early mornings, evenings and weekends.

2

Private video consult

The doctor asks about your symptoms, history, allergies and whether you could be pregnant.

3

Prescription & advice

If antibiotics are appropriate, you get a prescription for your pharmacy, plus a sick note if you need one.

Self-care for UTI symptoms

  • Drink plenty of water to help flush your bladder.
  • Take paracetamol for pain if it's safe for you.
  • Urinate when you need to; don't hold it in.
  • Avoid alcohol and too much caffeine until you feel better.
  • If you are prescribed antibiotics, finish the whole course, even if you feel better sooner.

Cranberry products and urinary alkalisers from the pharmacy may ease discomfort, but they don't replace treatment of an established infection. Book a doctor if your symptoms don't settle within a day or two, or straight away if you have any of the warning signs above.

Frequently asked questions

Can I get UTI treatment online in South Africa?

Yes. Many uncomplicated bladder infections can be diagnosed from your symptoms in a video consultation. If the doctor decides antibiotics are appropriate, they issue a prescription you can take to your pharmacy.

Can an online doctor prescribe antibiotics for a UTI?

Yes, when the doctor's assessment shows they are needed. In some cases, for example recurrent infections, men, pregnancy or symptoms that don't fit a simple bladder infection, the doctor may first ask you to have a urine test at a pathology lab.

Can men get UTI treatment online?

Men can book a consultation, but UTIs in men are less common and are usually treated as more complicated. The doctor will often request a urine test and may need to rule out prostate problems or a sexually transmitted infection.

I'm pregnant and think I have a UTI. Can I use VDOC?

You can consult with a doctor, but UTIs in pregnancy need extra care and a urine culture, because some antibiotics are not safe in pregnancy and untreated infections can affect the pregnancy. Tell the doctor you are pregnant at the start of the call.

Is a UTI a sexually transmitted infection?

No, a UTI is not an STI, although sex can make bladder infections more likely. Some STIs cause similar burning symptoms, which is why the doctor will ask about discharge and sexual history.

What if my UTI keeps coming back?

Three or more UTIs in a year should be investigated. The doctor can request a urine culture and blood tests and discuss prevention. Recurrent infections may need an in-person examination or a specialist referral.

Other ways we can help

Ready to VDOC it?

UTI symptoms are miserable. See a doctor by video today, including evenings and weekends.

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