VDC

• Register on our online platform or
• Say Hi on on our whatsapp number: 0751276397
• Select the type of service you need.
• Pick a convenient time for your appointment.
• Receive a Secure Video Link: 5 minutes before your consultation we'll send you a link. Simply click the link when it's time for your consultation.

To have a successful telemedicine appointment, you’ll need:

• A smartphone, tablet, or computer with a camera and microphone.
• A stable internet connection for a smooth video call.
• No additional apps are needed—everything happens on WhatsApp and your phones browser!

To get the most out of your virtual consultation:

• Find a quiet and private space with good lighting.
• Prepare a list of medications, symptoms, and questions for the doctor.
• Test your device's camera, microphone, and internet before the call.

Yes! Your privacy is important to us. We follow all relevant privacy laws, including the Protection of Personal Information Act (POPIA). VDOC does not retain any information about your medical condition. The doctor that consults you will manage this information directly.

If you run into technical problems during your appointment, try these steps:

• Restart your device.
• Contact the doctor for assistance.
• If the video isn’t working, switch to a phone call.

Yes, telemedicine is a great option for children! You can consult a doctor about common conditions like colds, allergies, or rashes, all from home. It's especially helpful for busy parents.

Telemedicine is not for emergencies. If you have a serious issue like chest pain or difficulty breathing, call emergency services or visit the nearest hospital immediately.

Yes, telemedicine also supports mental health care. You can access therapy, counseling, and medication management remotely, which can make mental health services more accessible and convenient.

If your condition requires a physical examination, your doctor may recommend an in-person visit to a doctor/clinic.

Telemedicine makes managing chronic conditions like diabetes, hypertension, and asthma easier. You can consult with your doctor regularly to adjust treatments and monitor your condition from home.

While telemedicine is convenient, it does have some limitations:

• Some conditions may require a physical examination.
• Technical issues can disrupt the consultation.
• Complex cases might need in-person assessments.

Follow-up care after your telemedicine visit is similar to in-person visits. Your doctor will guide you on the next steps, which may include additional telemedicine visits, lab tests, or in-person consultations.

Yes, your doctor can prescribe medication during the telemedicine consultation, and the prescription will be sent to your preferred pharmacy or directly to you via WhatsApp.

Telemedicine can be used for a wide range of conditions, including:

• Minor illnesses like colds, flu, and infections.
• Managing chronic conditions like diabetes and hypertension.
• Mental health consultations for anxiety, depression, etc.
• Follow-up visits for ongoing treatments.

You can pay online via our secure gateway. Payment is upfront.

If any tests are required, your doctor will provide a referral for a nearby lab such as Ampath or Lancet, or Xray department. The results will be shared with you in a follow-up consultation or with your regular doctor.

Yes, you're welcome to have a family member or support person with you during your virtual consultation as long as the doctor consents to this.

If you need to cancel or reschedule your appointment, simply select the option on your whatsapp menu or online portal. Cancelation fees may be applicable at the discretion of the doctor.