VDOC

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Quality, Affordable Healthcare by registered Professionals

Frequently Asked Questions

What is Telemedicine

Telemedicine allows you to connect with a healthcare provider through digital communication tools like video calls, phone calls, or secure messages. This means you can speak to a doctor from the comfort of your home or anywhere with internet access. It's ideal for routine check-ups, follow-ups, and managing long-term conditions without needing to visit a clinic or doctor in person.

How Do I Book a Telemedicine Appointment?

Booking an online consultation is quick and easy. You can:
  • Register on our online platform or
  • Say Hi on on our whatsapp number: 0751276397
  • Select the type of service you need.
  • Pick a convenient time for your appointment.
  • Receive a Secure Video Link: 5 minutes before your consultation we'll send you a link. Simply click the link when it's time for your consultation.

What Do I Need for a Telemedicine Appointment?

To have a successful telemedicine appointment, you’ll need:

  • A smartphone, tablet, or computer with a camera and microphone.
  • A stable internet connection for a smooth video call.
  • No additional apps are needed—everything happens on WhatsApp and your phones browser!

How Should I Prepare for My Virtual Consultation?

To get the most out of your virtual consultation:

  • Find a quiet and private space with good lighting.
  • Prepare a list of medications, symptoms, and questions for the doctor.
  • Test your device's camera, microphone, and internet before the call.

Is My Information Safe During Telemedicine?

Yes! Your privacy is important to us. We follow all relevant privacy laws, including the Protection of Personal Information Act (POPIA). VDOC does not retain any information about your medical condition. The doctor that consults you will manage this information directly.

What If I Experience Technical Issues?

If you run into technical problems during your appointment, try these steps:

  • Restart your device.
  • Contact the doctor for assistance.
  • If the video isn’t working, switch to a phone call.

Can My Child Use Telemedicine?

Yes, telemedicine is a great option for children! You can consult a doctor about common conditions like colds, allergies, or rashes, all from home. It's especially helpful for busy parents.

What If I Have an Emergency?

Telemedicine is not for emergencies. If you have a serious issue like chest pain or difficulty breathing, call emergency services or visit the nearest hospital immediately.

Can I Get Mental Health Support Through Telemedicine?

Yes, telemedicine also supports mental health care. You can access therapy, counseling, and medication management remotely, which can make mental health services more accessible and convenient.

What If I Need a Physical Examination?

If your condition requires a physical examination, your doctor may recommend an in-person visit to a doctor/clinic.

How Does Telemedicine Help with Chronic Disease Management?

Telemedicine makes managing chronic conditions like diabetes, hypertension, and asthma easier. You can consult with your doctor regularly to adjust treatments and monitor your condition from home.

What Are the Limitations of Telemedicine?

While telemedicine is convenient, it does have some limitations:

  • Some conditions may require a physical examination.
  • Technical issues can disrupt the consultation.
  • Complex cases might need in-person assessments.

How Is Follow-Up Care Managed?

Follow-up care after your telemedicine visit is similar to in-person visits. Your doctor will guide you on the next steps, which may include additional telemedicine visits, lab tests, or in-person consultations.

Can I Get a Prescription Through Telemedicine?

Yes, your doctor can prescribe medication during the telemedicine consultation, and the prescription will be sent to your preferred pharmacy or directly to you via WhatsApp.

What Conditions Can Be Treated Through Telemedicine?

Telemedicine can be used for a wide range of conditions, including:

  • Minor illnesses like colds, flu, and infections.
  • Managing chronic conditions like diabetes and hypertension.
  • Mental health consultations for anxiety, depression, etc.
  • Follow-up visits for ongoing treatments.

How Do I Pay for a Telemedicine Visit?

You can pay online via our secure gateway. Payment is upfront.

What If I Need Blood Tests or an Xray/Ultrasound?

If any tests are required, your doctor will provide a referral for a nearby lab such as Ampath or Lancet, or Xray department. The results will be shared with you in a follow-up consultation or with your regular doctor.

Can I Have Someone with Me During My Consultation?

Yes, you're welcome to have a family member or support person with you during your virtual consultation as long as the doctor consents to this.

What If I Need to Cancel or Reschedule?

If you need to cancel or reschedule your appointment, simply select the option on your whatsapp menu or online portal. Cancelation fees may be applicable at the discretion of the doctor.

Contact

  • Email

    info@vdoc.co.za